Returns & Complaint right
For non-custom-made products, general rules apply to consumers where you have a 14-day right of return from the day you received the product and a 2-year right of complaint. No right of return is given to business customers. For custom-made products, regardless of whether you are a consumer or a business customer, no right of return is given, cf. current law for purchasing custom-made products. Dodofy cannot be held responsible for color deviations, which is impossible due to individual display settings. All listed sizes on dodofy.com should be considered approx. sizes. Please also refer to our product warranty. If you have the right to return a product to Dodofy, it is your responsibility, and you bear the return costs. The product is returned to dodofy aps, Vestergade 29, 1456 København K, Denmark, or another address provided by dodofy.
You have the right to cancel the order within 24 hours of placing the order. However, this presupposes that your order is not being processed in our production or shipped. Dodofy has the right to claim an administration fee of €5 if necessary.
You must notify dodofy of any problem within seven days of delivery and, if applicable, send us a photo of the product and inform us about the issue. Dodofy will work with you to meet your expectations. If your complaint is accepted by dodofy, you will be offered an exchange or full refund, depending on dodofy’s assessment.
We place significant demands on our products and production. However, errors can occur. If you experience defects in our products and they do not live up to your expectations, please get in touch with customer service, and we will replace any defective labels at no charge.
Our cotton products are produced to last for years, which is why a lifetime guarantee is given. The warranty is void if the product is misused. If you experience problems with the product, we offer to exchange the product or refund depending on dodofy’s assessment.