How can we help?

We want you to have the simplest, easiest buying experience possible. But we know you might have a few questions. Read on for details about purchasing, shipping, order status, returns, and more.

Get in touch

FREQUENTLY ASKED QUESTIONS

Shipping & Delivery

Do you ship internationally?

Absolutely! We ship from our label factory in Germany and Denmark to virtually any country worldwide using DHL. We estimate that no matter where you are in the world, you can expect to receive your labels within 14 working days from the day we receive your order. For some destinations, however, you can expect a longer delivery time.

For more details, visit our Shipping & Delivery page.

How much does shipping cost?

Free Worldwide Shipping for a limited time only. The offer applies to all online orders over €50 for a limited time.

Otherwise, shipping costs only €4,95 regardless of order size, value, or delivery country. All orders are shipped as Express/Priority Mail via DHL with delivery confirmation (trackable).

The price is automatically calculated at checkout, as the final cost varies depending on your choice of currency. You will be emailed tracking information when your order leaves our facility.

For more details, visit our Shipping & Delivery page.

When will my order arrive?

We estimate that no matter where you are in the world, you can expect to receive your labels within 14 working days from the day we receive your order. For some destinations, however, you can expect a longer delivery time. All orders are shipped from our label factory in Germany or Denmark. We need 6-9 working days to produce your order and the shipping time depends on your final destination.

For more details, visit our Shipping & Delivery page.

Do I have to be home to receive the shipment?

The delivery doesn't require a signature. It will be left in your mailbox if it's safe to do so. If that's not the case, your shipment will be prepared for delivery in a nearby delivery depot, ParcelShop, or retail outlet, or attempt to deliver another day. So please keep an eye on the tracking information.

Why are some items shipped separately?

If your order contains a mix of labels, you may receive some items separately as we ship as soon as the labels are ready after production.

Why was my order returned to you?

Orders are often returned to us because the address was missing an apartment, suite, or floor number. Other missing information and typos can cause a return as well.

If you receive a notification that your package is being returned, don't hesitate to contact us, and we will address it accordingly.

FREQUENTLY ASKED QUESTIONS

Order & Order Status

I have placed my order - what's Next?

Once your order is placed, we send information about your order by email. You may receive additional emails for each item if you have multiple items on your order.

Order confirmation

The order confirmation email provides a summary of the items in your order. The order confirmation will display the delivery address, and the delivery date is approximately 14 working days from the day we receive your order.

Design draft

If you have ordered with design draft, we'll contact you by email with a design draft for your approval. When approved, your order is handed over to our production team.

Shipment Notification

We'll send a shipment notification email when the item leaves our factory. This email includes the tracking number. You can track your shipment using dhl.com or your local postal service in your country.

If you purchase an electronic Dodofy Gift Card, we'll send you an email notification once we send the gift card to you or the recipient.

How can I see my Order Status?

You will be emailed tracking information when your order leaves our facility.

How do I place a reorder?

Reordering our products is available for some label types. First, go to the product you want to reorder. Next, click the button Re-order. Now you can add the reorder number you received from us when you ordered the first time.

Feel free to reach out to us if we can help with anything.

Can I see a draft before ordering?

You must place your order before we start working on your labels.

Below is detailed information on whether you order a "with" or "without" design draft.

Order Easy Labels with design draft.

When ordering our labels with a design draft, you will receive a digital draft by email for your approval. Changes will be made to your draft for free until you're happy. You can cancel your order at any time before approval at no charge.

Why order with a design draft?

  • Receive a design draft before production.
  • Make changes until you are happy.
  • Make changes to colors.
  • Placement of symbol - right or left.
  • Other minor changes can be made.
  • Unique reorder number.

When approved, your order is sent to our production queue and begins production. Since fast turnaround is a priority for most customers, we aggressively automated our manufacturing process so that we can begin producing your labels as soon as possible.

Order Easy Labels without design draft.

No prior approval is required for all labels ordered without a design draft or the option of a design draft. Our design team will ensure that the design is perfect before your order is sent to our production queue and production begins as soon as possible.

Why order without a design draft?

  • For quick ordering.
  • Our design team will handle the design.
  • The symbol, if ordered, is placed on the left side.
  • Place your order, and you're done.

When reordering, do I need to approve a new draft?

No, reordering our labels skips our draft approval process and goes directly into our production queue.

Keep in mind; that if you change the label from the original and we assess that it does not work, we will get in touch with you.

FREQUENTLY ASKED QUESTIONS

Payment & Pricing

What methods of payment do you accept?

We accept all major credit cards and various digital wallet services.

  • Visa
  • Mastercard
  • Maestro
  • American Express
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Bancontact
  • iDeal
  • EAN-Faktura
  • Faktura
  • and more...

However, we do not accept PayPal due to the massive negative publicity from PayPal account holders and businesses using Paypal.

The available payment methods may change at checkout, depending on your region.

Why was my credit card declined?

Declines can happen for a variety of reasons. When we submit a charge to your bank, their automated systems determine whether or not to accept the charge. These systems consider various signals, such as spending habits, account balance, and purchase size.

Since these signals are constantly changing, a previously successful card might be declined in the future. Even if all the card information is correct, and you previously had a successful payment using your card, a future charge can still be declined by a bank's overzealous fraud systems.

Can you tell me why my card was declined?

We only know as much as your bank tells us about the reason for a decline. Unfortunately, in most cases, the bank informs us that the card was declined and doesn't give a specific reason.

What should I do if my card is declined?

If all of the card information seems correct, it is best to contact your bank and ask for the charge to be accepted. They should be able to see the attempted charge, provide a reason for the decline and lift whatever restriction prevents your purchase.

Alternatively, please contact us, and we will share our bank details so you can make a bank transfer.

Do you charge VAT or sales tax?

It depends on the country's shipping address.

Deliveries within the European Union (EU)

Local VAT is charged for delivery to all countries in the European Union unless you are an EU business customer with a valid EU VAT number.

Deliveries outside the European Union (EU)

No VAT or Sales Tax is charged for delivery to countries outside the European Union.

Geolocation technology

We are using Geolocation technology to determine which country you are coming from. If we can detect where you are coming from, we can show you the correct prices, incl. VAT. If not, or you want your order delivered to another country, the price is automatically calculated at checkout.

Do you offer VAT exemption for EU businesses?

Yes! You can apply for a VAT exemption before placing your order for all business customers within the EU (excl., Denmark).

The only requirement is to apply for a VAT exemption before placing your order. Hereafter the VAT will automatically be deducted at checkout.

The VAT number is entered in the Cart just before Checkout. 

Can I get a quote?

Our website displays quantity discounts which you can take advantage of.

There are no additional charges beyond what we display during the ordering process, aside from VAT (if required) and shipping.

But please feel free to contact us anytime if you have any doubt or need a larger quantity.

FREQUENTLY ASKED QUESTIONS

Returns & Refunds

Have a problem with your order?

Returns made easy! Send us a photo, and we'll address it. Physical returns are usually not required.

Information we require from you:

  • Your email address.
  • Your order number.
  • The problem with your order.

Send the information to us via email, and if required, include a photo of the problem.

What is your return policy?

We believe you will be thrilled with the labels you purchase from us. That's because we go out of our way to ensure they're designed and woven to be just what you need.

We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product from dodofy.

  1. You need to contact us within 14 days of delivery of any defects.
  2. We require you to submit a photo that indicates the problem.
  3. We may request that you return 100% of a defective order before reproducing your order.
  4. We will pay for postal if a return is required.
  5. We will reproduce or refund your order within eight business days if we verify that we made errors.
  6. We will use the original production time and shipping method when reproducing an order.
  7. Color deviations can't be avoided as this is impossible due to individual display settings.
  8. We do not allow returns for reasons unrelated to the quality of custom-made products. But please get in touch with us anyway. 
  9. All sales are final.

We want you to be thrilled with your new purchase. However, if you are not thrilled, we're here to help.

Why was my order returned to you?

Orders are often returned to us because the address was missing an apartment, suite, or floor number. Other missing information and typos can cause a return as well.

If you receive a notification that your package is being returned, don't hesitate to contact us, and we will address it accordingly.

Can I return my order if I do not like it?

If there is a problem with your order, contact us and attach a photo that indicates the problem, and we will address it accordingly. Quality issues are rare, but they happen occasionally, and we strive to address them as quickly as possible.

Since every order is 100% custom, we do not allow returns for reasons unrelated to quality. For example, we cannot refund or reproduce your order if you decide you do not want your order, ordered the wrong size, or would prefer a different product.

What is your satisfaction guarantee?

Simple! We will replace any defective labels for free if there's a quality problem with your labels. Please get in touch with us, and we will address it accordingly.

LEARN ABOUT OUR POLICIES

Our Policies

Terms & Conditions

Thanks for shopping at Dodofy. We appreciate the fact that you like to buy the amazing labels we proudly produce. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products, whether you’re at Dodofy.com, at Dodofy.live, or corresponding with our Customer Service.

01. Application

Dodofy.com and associated websites and domains are operated and owned by dodofy aps, registered with an office in Denmark. Our correspondence address is: dodofy aps, Vestergade 29, 1456 København K, Denmark. VAT no. DK29388997. Email: service@dodofy.com. Phone: +45 49181103.

In the following, dodofy aps are referred to as; “Dodofy,” “dodofy,” “seller,” “we,” “us,” and “ours,” and the customer are referred to as; “Customer,” “buyer,” “you,” and “yours.”

Associated domains and websites: dodofy.live, dodofy.co.uk, dortex.uk, dodofy.dk, dodofy.eu, dodofy.net, dodofy.nu, dodofy.org, dodofy.se, dodofy.us, dodofy.de, dodofy.in, dodofy.nl, dodofy.fr, dodofy.es, dodofy.pl, dodofy.it, dodofy.be etc.

Unless otherwise agreed in writing, these terms and conditions apply when you visit dodofy.com and associated websites. Therefore, read these terms and conditions carefully. If you do not accept our terms and conditions, please leave dodofy.com. We reserve the right to make changes to dodofy.com and these terms at our sole discretion. When we make changes, they will be announced via email and on dodofy.com.

02. The products

The products sold on dodofy.com and associated domains are primarily custom-made products produced at the customer’s request. Colors, sizes, and dimensions are indicative and reproduced in the best way. If you doubt whether the products will live up to your expectations, you are encouraged to make a smaller order (test order) before placing a larger order.

03. Delivery time

We strive to produce and deliver as soon as possible and within 1-4 weeks, depending on which product is ordered and which country the product is to be sent to. All delivery and production times on dodofy.com are indicative. Dodofy cannot be held liable for direct or indirect consequential damages caused by product delivery as all delivery times are indicative. Dodofy cannot be held responsible for external events over which dodofy has no influence.

04. Order Confirmation & Invoice

An order confirmation is always sent via email and to the email address used when ordering. The order confirmation contains, i.a., what you have purchased and delivery information where to send the product. You are encouraged to review your order confirmation to ensure that everything matches your expectations. If you have not received the order confirmation, you are encouraged to check your spam filter and otherwise contact dodofy, who can send a copy of your order confirmation. Dodofy cannot be held responsible for the non-receipt of the order confirmation. An invoice in pdf format is attached to the order confirmation.

05. Incorrect delivery information

It is your full responsibility to provide the correct and complete delivery address, incl. full name when ordering so the product can be shipped and delivered smoothly. Dodofy cannot be held responsible for incorrect and incomplete information.

If the order cannot be delivered due to errors in delivery information, including incorrect address, missing house number, floor or spelling errors, dodofy cannot be held liable. All of dodofy’s processes are automated, which means that dodofy cannot check the validity of the address.

If an order has been sent with incorrect delivery information and cannot be delivered to you. In that case, the order will be considered lost, even if the order is returned to Dodofy at a later date. You will be offered to make a new order and get up to 50% discount excl. delivery costs. If Dodofy receives the order return within a reasonable time, Dodofy reserves the right to resubmit the order for a fee of between €10,00 – €30,00, depending on the delivery country.

If an order or address information needs to be changed after the order is placed, dodofy must be notified within 24 hours. Dodofy will attempt to adjust the order or address, but if the cost has already been incurred, the customer must either accept the original order at the original price or pay additional fees to reintroduce the products or for additional shipping costs. Dodofy has the right to claim an administration fee of €5 if necessary.

06. Payment

We accept Dankort, MobilePay, Visa, MasterCard, American Express, and other online payment methods. Dodofy’s products are custom-made, so the amount is authorized and withdrawn when you place your order.

07. Returns & Complaint right

For non-custom-made products, general rules apply to consumers where you have a 14-day right of return from the day you received the product and a 2-year right of complaint. No right of return is given to business customers. For custom-made products, regardless of whether you are a consumer or a business customer, no right of return is given, cf. current law for purchasing custom-made products. Dodofy cannot be held responsible for color deviations, which is impossible due to individual display settings. All listed sizes on dodofy.com should be considered as approx. sizes. Please also refer to our product warranty.

If you have the right to return a product to Dodofy, it is your responsibility and you who bear the return costs. The product is returned to dodofy aps, Vestergade 29, 1456 København K, Denmark or another address provided by dodofy.

08. Order cancellation

You have the right to cancel the order within 24 hours of placing the order. However, this presupposes that your order is not being processed in our production or shipped. Dodofy has the right to claim an administration fee of €5 if necessary.

09. Complaints

You must notify dodofy of any problem within seven days of delivery and, if applicable, send us a photo of the product and inform us about the issue. Dodofy will work with you to meet your expectations. If your complaint is accepted by dodofy, you will be offered an exchange or full refund, depending on dodofy’s assessment.

10. Satisfaction Guarantee

We place significant demands on our products and production. However, errors can occur. If you experience defects in our products and they, therefore, do not live up to your expectations, please get in touch with customer service, and we will replace any defective labels at no charge.

11. Product warranty

Our cotton products are produced to last for years, which is why a lifetime guarantee is given. The warranty is void if the product is misused. If you experience problems with the product, we offer to exchange the product or refund depending on dodofy’s assessment.

12. Personal information

Submission of personal information to dodofy is subject to our privacy policy.

13. Errors, inaccuracies, and omissions

Occasionally, there may be information on dodofy.com or in the online services containing typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and change or update information or cancel orders if any information is inaccurate without prior notice (including after you have submitted your order). We undertake no obligation to update, amend, or clarify information, including pricing information, except as required by law. No specified update or refresh date should be taken to indicate that all information has been modified or updated.

14. Governing Law

These terms and conditions and any separate agreements whereby we provide you shall be governed by and construed by the laws of the European Union, without regard to principles of conflict of laws, will govern the terms and any dispute of any sort that might arise between you and dodofy or its associates. Any dispute relating to your visit to dodofy.com or products you purchase through dodofy.com or associated websites shall be submitted to a court of Denmark in the borough of Copenhagen.

15. Online dispute resolution for consumers

The consumer resident in Europe (EU) must be aware that the European Commission has established an online platform for alternative dispute resolutions that provides an out-of-court method to solve any dispute related to and stemming from online sale and service contracts. Consequently, if you are a European consumer, you can use such a platform for resolving any dispute arising from the online agreement entered into with dodofy. The platform is available at the following link (http://ec.europa.eu/consumers/odr/).

16. Force majeure

Dodofy is not liable to the customer when the following circumstances occur after the conclusion of the agreement and prevent or postpone the fulfillment of the agreement: war and mobilization, riots and riots, terrorist acts or risk thereof, natural disasters, epidemics, pandemics, strikes and lockouts, shortages, deficiencies or delays in the case of deliveries from subcontractors, fire, lack of transport options, currency restrictions, import and export restrictions, death, illness or resignation of key persons or other circumstances over which dodofy has no direct control. In this case, dodofy is entitled to defer delivery until the impediment to fulfillment has ceased or alternatively irresponsibly cancel the agreement in whole or in part.

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Privacy Policy

This Privacy Policy describes how dodofy.com (the “Site” or “we”) collects, use, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at service@dodofy.com or by mail using the details provided below:

Dodofy aps, Vestergade 29, 1456 København K, Denmark

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and the information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: shared with our processor Shopify.
  • Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Order information

  • Purpose of collection: to provide products or services to you to fulfill our contract, process your payment information, arrange for shipping, provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Shopify Inc., Stripe Inc., QuickPay aps, and fulfillment partner.
  • Personal Information collected: name, billing address, shipping address, payment information, email address, and phone number.

Customer support information

  • Purpose of collection: to provide customer support
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor HelpScout.
  • Personal Information collected: Your email and other information you share with us in your email.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • Shopify to power our online store provided by Shopify Inc. You can read more about how Shopify uses your Personal Information here.
  • Stripe is a payment service provided by Stripe Inc. You can read more about how Stripe uses your Personal Information here.
  • PayPal is a payment service provided by PayPal Inc. You can read more about how PayPal uses your Personal Information here.

We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

Analytics, Advertising & Behavioural targeting

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

This type of service allows User Data to be utilized for advertising communication purposes. These communications are displayed in the form of banners and other advertisements on Dodofy, possibly based on User interests.

This does not mean that all Personal Data are used for this purpose. Information and conditions of use are shown below.

Some of the services listed below may use Trackers to identify Users, or they may use the behavioral retargeting technique, i.e., displaying ads tailored to the User's interests and behavior, including those detected outside Dodofy. For more information, please check the privacy policies of the relevant services.

Services of this kind usually offer the possibility to opt-out of such tracking. In addition to any opt-out feature offered by any of the services below, Users may learn more about how to generally opt-out of interest-based advertising within the dedicated section "How to opt-out of interest-based advertising" in this document.

Microsoft Advertising (Microsoft Corporation)

Microsoft Advertising is an advertising service provided by Microsoft Corporation.

Personal Data processed: Cookies; Usage Data.
Place of processing: United States – Privacy PolicyOpt Out.
Category of personal information collected according to CCPA: internet information.

This processing constitutes a sale based on the definition under the CCPA. In addition to the information in this clause, the User can find information regarding how to opt-out of the sale in the section detailing the rights of Californian consumers.

Google Analytics (Google LLC)

Google Analytics is a web analysis service provided by Google LLC ("Google"). Google utilizes the Data collected to track and examine the use of Dodofy, prepare reports on its activities, and share them with other Google services.

Google may use the Data collected to contextualize and personalize the ads of its own advertising network.

Personal Data processed: Cookies; Usage Data.
Place of processing: United States – Privacy PolicyOpt Out.
Category of personal information collected according to CCPA: internet information.

This processing constitutes a sale based on the definition under the CCPA. In addition to the information in this clause, the User can find information regarding how to opt-out of the sale in the section detailing the rights of Californian consumers.

Google Ads conversion tracking (Google LLC)

Google Ads conversion tracking is an analytics service provided by Google LLC that connects data from the Google Ads advertising network with actions performed on Dodofy.

Personal Data processed: Cookies; Usage Data.
Place of processing: United States – Privacy Policy.
Category of personal information collected according to CCPA: internet information.

This processing constitutes a sale based on the definition under the CCPA. In addition to the information in this clause, the User can find information regarding how to opt-out of the sale in the section detailing the rights of Californian consumers.

Google Analytics Advertising Reporting Features (Google LLC)

Google Analytics on Dodofy has Advertising Reporting Features activated, which collects additional information from the DoubleClick cookie (web activity) and from device advertising IDs (app activity). It allows the Owner to analyze specific behavior and interests Data (traffic Data and Users' ads interaction Data) and, if enabled, demographic Data (information about age and gender).

Users can opt-out of Google's use of cookies by visiting Google's Ads Settings.

Personal Data processed: Cookies; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example); various types of Data as specified in the privacy policy of the Service.
Place of processing: United States – Privacy PolicyOpt Out.
Category of personal information collected according to CCPA: identifiers; internet information.

This processing constitutes a sale based on the definition under the CCPA. In addition to the information in this clause, the User can find information regarding how to opt-out of the sale in the section detailing the rights of Californian consumers.

User ID extension for Google Analytics (Google LLC)

Google Analytics on Dodofy makes use of a feature called User ID. This setup allows for more accurate tracking of Users by associating that User with the same ID over various sessions and devices. It is set up in a way that doesn't allow Google to personally identify an individual or permanently identify a particular device.

The User ID extension might make it possible to connect Data from Google Analytics with other Data about the User collected by Dodofy.

The opt-out link below will only opt you out for the device you are on, but not from tracking performed independently by the Owner. Contact the Owner via the email address provided in this privacy policy to object to the aforementioned tracking as well.

Personal Data processed: Cookies.
Place of processing: United States – Privacy PolicyOpt Out.
Category of personal information collected according to CCPA: internet information.

This processing constitutes a sale based on the definition under the CCPA. In addition to the information in this clause, the User can find information regarding how to opt-out of the sale in the section detailing the rights of Californian consumers.

Analytics collected directly (Dodofy)

Dodofy uses an internal analytics system that does not involve third parties.

Personal Data processed: Cookies; Usage Data.
Category of personal information collected according to CCPA: internet information.

Facebook Ads conversion tracking (Facebook pixel) (Meta, Inc.)

Facebook Ads conversion tracking (Facebook pixel) is an analytics service provided by Meta, Inc. that connects data from the Facebook advertising network with actions performed on Dodofy. The Facebook pixel tracks conversions that can be attributed to ads on Facebook, Instagram, and Audience Network.

Personal Data processed: Cookies; Usage Data.
Place of processing: United States – Privacy Policy.
Category of personal information collected according to CCPA: internet information. 

This processing constitutes a sale based on the definition under the CCPA. In addition to the information in this clause, the User can find information regarding how to opt-out of the sale in the section detailing the rights of Californian consumers.

Mailing list or newsletter (Dodofy)

By registering on the mailing list or for the newsletter, the User's email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning Dodofy. Your email address might also be added to this list as a result of signing up to Dodofy or after making a purchase.

Personal Data processed: email address; first name; last name.
Category of personal information collected according to CCPA: identifiers. 

Contact form (Dodofy)

By filling in the contact form with their Data, the User authorizes Dodofy to use these details to reply to requests for information, quotes, or any other kind of request, as indicated by the form's header.

Personal Data processed: email address; first name; last name.
Category of personal information collected according to CCPA: identifiers. 

Displaying content from external platforms

This type of service allows you to view content hosted on external platforms directly from the pages of Dodofy and interact with them. This type of service might still collect web traffic data for the pages where the Service is installed, even when Users do not use it.

Handling payments

Payment processing services enable Dodofy to process payments by credit card, bank transfer, or other means. Dodofy shares only the information necessary to execute the transaction with the financial intermediaries handling the transaction to ensure greater security.

Some of these services may also enable sending timed messages to the User, such as emails containing invoices or notifications concerning the payment.

Shopify (Shopify Inc)

Shopify is a payment service provided by Shopify Inc.

Personal Data processed: various types of Data as specified in the Service's privacy policy.
Place of processing: United States – Privacy Policy.
Category of personal information collected according to CCPA: internet information. 

Stripe (Stripe Inc)

Stripe is a payment service provided by Stripe Inc.

Personal Data processed: various types of Data as specified in the Service's privacy policy.
Place of processing: United States – Privacy Policy
Category of personal information collected according to CCPA: internet information. 

PayPal (PayPal Inc.)

PayPal is a payment service provided by PayPal Inc., allowing users to make online payments.

Personal Data processed: various types of Data as specified in the Service's privacy policy.
Category of personal information collected according to CCPA: internet information. 

Amazon Web Services (AWS) (Amazon Web Services, Inc.)

Amazon Web Services (AWS) is a hosting and backend service provided by Amazon Web Services, Inc.

Personal Data processed: various types of Data as specified in the privacy policy of the Service.
Place of processing: United States – Privacy Policy.
Category of personal information collected according to CCPA: internet information.

Registration and authentication

By registering or authenticating, Users allow Dodofy to identify them and give them access to dedicated services.

Third parties may provide registration and authentication services depending on what is described below. In this case, Dodofy will be able to access some Data stored by these third-party services for registration or identification purposes.

Google OAuth (Google LLC)

Google OAuth is a registration and authentication service provided by Google LLC and is connected to the Google network.

Personal Data processed: various types of Data as specified in the Service's privacy policy.
Place of processing: United States – Privacy Policy.
Category of personal information collected according to CCPA: internet information.

This processing constitutes a sale based on the definition under the CCPA. In addition to the information in this clause, the User can find information regarding how to opt-out of the sale in the section detailing the rights of Californian consumers.

Google Ads Remarketing (Google LLC)

Google Ads Remarketing is a remarketing and behavioral targeting service provided by Google LLC that connects the activity of Dodofy with the Google Ads advertising network and the DoubleClick Cookie.

Users can opt-out of Google's use of cookies for ads personalization by visiting Google's Ads Settings.

Personal Data processed: Cookies; Usage Data.
Place of processing: United States – Privacy Policy – Opt Out.
Category of personal information collected according to CCPA: internet information. 

This processing constitutes a sale based on the definition under the CCPA. In addition to the information in this clause, the User can find information regarding how to opt-out of the sale in the section detailing the rights of Californian consumers.

Remarketing with Google Analytics (Google LLC)

Remarketing with Google Analytics is a remarketing and behavioral targeting service provided by Google LLC that connects the tracking activity performed by Google Analytics and its Cookies with the Google Ads advertising network and the Doubleclick Cookie.

Personal Data processed: Cookies; Usage Data.
Place of processing: United States – Privacy Policy – Opt Out.
Category of personal information collected according to CCPA: internet information. 

This processing constitutes a sale based on the definition under the CCPA. In addition to the information in this clause, the User can find information regarding how to opt-out of the sale in the section detailing the rights of Californian consumers.

Facebook Custom Audience (Mata, Inc.)

Facebook Custom Audience is a remarketing and behavioral targeting service provided by Facebook, Inc. that connects the activity of Dodofy with the Facebook advertising network.

Users can opt-out of Facebook's use of cookies for ads personalization by visiting this opt-out page.

Personal Data processed: Cookies; email address.
Place of processing: United States – Privacy Policy – Opt Out.
Category of personal information collected according to CCPA: identifiers; internet information. 

This processing constitutes a sale based on the definition under the CCPA. In addition to the information in this clause, the User can find information regarding how to opt-out of the sale in the section detailing the rights of Californian consumers.

Facebook Remarketing (Meta, Inc.)

Facebook Remarketing is a remarketing and behavioral targeting service provided by Facebook, Inc. that connects the activity of Dodofy with the Facebook advertising network.

Personal Data processed: Cookies; Usage Data.
Place of processing: United States – Privacy Policy – Opt Out.
Category of personal information collected according to CCPA: internet information. 

This processing constitutes a sale based on the definition under the CCPA. In addition to the information in this clause, the User can find information regarding how to opt-out of the sale in the section detailing the rights of Californian consumers.

For more information

    For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

    You can opt-out of targeted advertising by:

    Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal here.

    Using Personal Information

    We use your Personal Information to provide our services to you, which include: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

    Lawful basis

    Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

    • Your consent;
    • The performance of the contract between you and the Site;
    • Compliance with our legal obligations;
    • To protect your vital interests;
    • To perform a task carried out in the public interest;
    • For our legitimate interests, which do not override your fundamental rights and freedoms.

    Retention

    When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

    Automatic decision-making

    If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

    We do engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

    Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

    Services that include elements of automated decision-making include:

    • Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
    • Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.

    Your rights

    GDPR

    If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.

    Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper here.

    CCPA

    If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.

    If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.

    Cookies

    A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance, whether it’s their first time visiting or if they are frequent visitors.

    We use the following cookies to optimize your experience on our Site and to provide our services.

    Cookies Necessary for the Functioning of the Store

    Name Function Duration
    _ab Used in connection with access to admin. 2y
    _secure_session_id Used in connection with navigation through a storefront. 24h
    _shopify_country Used in connection with checkout. session
    _shopify_m Used for managing customer privacy settings. 1y
    _shopify_tm Used for managing customer privacy settings. 30min
    _shopify_tw Used for managing customer privacy settings. 2w
    _storefront_u Used to facilitate updating customer account information. 1min
    _tracking_consent Tracking preferences. 1y
    c Used in connection with checkout. 1y
    cart Used in connection with shopping cart. 2w
    cart_currency Used in connection with shopping cart. 2w
    cart_sig Used in connection with checkout. 2w
    cart_ts Used in connection with checkout. 2w
    cart_ver Used in connection with shopping cart. 2w
    checkout Used in connection with checkout. 4w
    checkout_token Used in connection with checkout. 1y
    dynamic_checkout_shown_on_cart Used in connection with checkout. 30min
    hide_shopify_pay_for_checkout Used in connection with checkout. session
    keep_alive Used in connection with buyer localization. 2w
    master_device_id Used in connection with merchant login. 2y
    previous_step Used in connection with checkout. 1y
    remember_me Used in connection with checkout. 1y
    secure_customer_sig Used in connection with customer login. 20y
    shopify_pay Used in connection with checkout. 1y
    shopify_pay_redirect Used in connection with checkout. 30 minutes, 3w or 1y depending on value
    storefront_digest Used in connection with customer login. 2y
    tracked_start_checkout Used in connection with checkout. 1y
    checkout_one_experiment Used in connection with checkout. session

    Reporting and Analytics

    Name Function Duration
    _landing_page Track landing pages. 2w
    _orig_referrer Track landing pages. 2w
    _s Shopify analytics. 30min
    _shopify_d Shopify analytics. session
    _shopify_s Shopify analytics. 30min
    _shopify_sa_p Shopify analytics relating to marketing & referrals. 30min
    _shopify_sa_t Shopify analytics relating to marketing & referrals. 30min
    _shopify_y Shopify analytics. 1y
    _y Shopify analytics. 1y
    _shopify_evids Shopify analytics. session
    _shopify_ga Shopify and Google Analytics. session

    The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

    You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

    Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

    Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

    Do Not Track

    Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

    Changes

    We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

    Complaints

    As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.

    If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority or our supervisory authority here.

    v/1.0

    Shipping Policy

    Shipping Policy of Dodofy

    We ship from our label factory in Germany to virtually any country worldwide using DHL Deutsche Post. We estimate that no matter where you are in the world, you can expect to receive your labels within 14 working days from the day we receive your order. For some destinations, however, you can expect a longer delivery time.

    Your order is shipped as Priority Mail with delivery confirmation (trackable), and you can enjoy our low-cost shipping of €4,95 regardless of order size, value, or delivery country.

    Shipping is always calculated at checkout, and the shipping cost is based on your local currency, if available.

    You will be emailed tracking information when your order leaves our factory.

    The delivery doesn't require a signature. It will be left in your mailbox if it's safe to do so.

    Last updated: June, 2022

    Return Policy

    Returns & Complaint right

    For non-custom made products, general rules apply to consumers where you have a 14-day right of return from the day you received the product and a 2-year right of complaint. No right of return is given to business customers. For custom-made products, regardless of whether you are a consumer or a business customer, no right of return is given, cf. current law for purchasing custom-made products. Dodofy cannot be held responsible for color deviations, which is impossible due to individual display settings. All listed sizes on dodofy.com should be considered as approx. sizes. Please also refer to our product warranty. If you have the right to return a product to Dodofy, it is your responsibility and you who bear the return costs. The product is returned to dodofy aps, Vestergade 29, 1456 København K, Denmark or another address provided by dodofy.

    Order Cancellation

    You have the right to cancel the order within 24 hours of placing the order. However, this presupposes that your order is not being processed in our production or shipped. Dodofy has the right to claim an administration fee of €5 if necessary.

    Complaints

    You must notify dodofy of any problem within seven days of delivery and, if applicable, send us a photo of the product and inform us about the issue. Dodofy will work with you to meet your expectations. If your complaint is accepted by dodofy, you will be offered an exchange or full refund, depending on dodofy’s assessment.

    Satisfaction Guarantee

    We place significant demands on our products and production. However, errors can occur. If you experience defects in our products and they, therefore, do not live up to your expectations, please get in touch with customer service, and we will replace any defective labels at no charge.

    Product warranty

    Our cotton products are produced to last for years, which is why a lifetime guarantee is given. The warranty is void if the product is misused. If you experience problems with the product, we offer to exchange the product or refund depending on dodofy’s assessment.

    Last updated: June, 2022