Customer Happiness - feedback from Google, Trustpilot and Facebook

Customer Feedback

We value our customers’ opinions and take feedback seriously. We don’t just gather reviews on our products, but also on the entire experience - from browsing our website to receiving your labels. Your satisfaction is what drives us every day. While we know we can’t make everyone 100% happy, we strive to come as close as possible!

Thank you,
Frederik & Co.

SOURCE: HELP SCOUT

Customer Happiness Report

Our Customer Happiness Report is based on customer feedback from our email and chat support. We take pride in providing excellent customer service. We continuously strive to improve and appreciate every piece of feedback!

Customer Reviews

We believe that real experiences help future customers make informed decisions. Below, you’ll find reviews from our valued customers, sharing their thoughts on our labels and service.

Based on 632 reviews
86%
(546)
11%
(70)
1%
(9)
0%
(2)
1%
(5)
D
Flex Labels
Deborah Schafer (Twin Waters, Australia)
Flex Iron Labels

Perfect for my needs,
Great quality and service. Thankyou

EXACTLY right!

True to colors, type, and size; easy to separate and sew; exactly as anticipated at a good price ... Thank You❣️

J
Easy Labels DAININ, 10 mm. (3/8″)
Julie Gardiner (Athens, Greece)
Great produce. Prompt delivery and very happy with design.

I had never ordered this item before. The design team offered various options, fonts colours and pictures to put on my label. I was very pleased to see what they'd produced and have started to use them. Very happy.

I
Easy Labels BASSUI, 10 mm. (3/8″)
Irene Coll (Queensferry, United Kingdom)
Super labels

I really like my labels - black with white stitching - 10mm wide- they are super quality and give a nice finishing touch to my handmade creations.

G
Easy Labels BASSUI, 10 mm. (3/8″)
Gördis Nilsson Brock (Malmo, Sweden)
Perfect!

I buy again when these are gone.

F
Easy Labels BASSUI, 10 mm. (3/8″)
Fru. Terman (Copenhagen, Denmark)
Fine stofetiketter

Let at bestille personlige navne labels, pæn udførsel og helt ok pris - nydeligt ☺️

L
Prym Vario Pliers
Levie (Bangkok, Thailand)
Delayed shipment

Long leadtime delivery.

K
Easy Labels DAIBAI, 10 mm. (3/8″)
Ketzia Permien (Nuuk, Greenland)

Flot

Z
Easy Labels NUGAI, 15 mm. (5/8″)
Zahra Ginieres Ridge (Bristol, United Kingdom)
Very pleased

Delighted with the quality of the labels I order. They took a bit longer than was suggested on the website but that would be my only negative

Hi Zahra,

Thank you so much for your kind words – we’re really happy to hear that you’re pleased with the quality of your labels! 😊
Sorry to hear that your order took a bit longer – a few recent orders have been slightly delayed due to unusually high demand. We’re working hard to scale up and optimise production to avoid this going forward.

We really appreciate your patience and support!

M
Logo Labels
Marcia Russell (Adelaide, Australia)
first time order and I'm very satisfied

Outstanding customer service - I'm so happy that dodofy were able to work with my logo and make it work with the labels I wanted. Quick and professional communication. Will definitely use dodofy again.

V
Easy Labels BASSUI, 10 mm. (3/8″)
Vibeke Hulemose (Copenhagen, Denmark)
Fine labels men aaaaal for lang leveringstid.

Ærgerligt man i annoncer og på hjemmeside skriver man modtager det bestilte efter seneste 14 dage, når det i virkeligheden betyder efter ordren er bekræftiget og det så tager meget lang tid inden ordren bliver det - ærgerligt for ellers fint produkt.

Hej Vibeke

Tak for din anmeldelse og de fine ord om vores labels :-)

Vi er kede af, hvis leveringstiden har føltes længere end forventet. Vi oplyser, at vores estimerede produktion- og leveringstid er ca. 14 hverdage (mandag til fredag), hvilket fremgår både på vores hjemmeside og i ordrebekræftelsen.

Din bestilling er fra den 28. januar, afsendt den 11. februar og leveret den 17. februar, hvilket er inden for det, vi annoncerer.

Vi sætter stor pris på, at du deler din oplevelse – og vi er glade for, at du er tilfreds med selve produktet.

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Hi Vibeke

Thank you for your review and your kind words about our labels :-)

We’re sorry if the delivery time felt longer than expected. We inform our customers that the estimated production and delivery time is approximately 14 business days (Monday to Friday), as stated both on our website and in the order confirmation.

Your order was placed on January 28th, shipped on February 11th, and delivered on February 17th, which is within the timeframe we communicate.

We really appreciate you sharing your experience – and we’re happy to hear you’re satisfied with the product itself.

S
Easy Labels BASSUI, 10 mm. (3/8″)
Sheila Gaddie (Southfield, United States)
Labels

I am completely satisfied with the labels that I ordered. I requested a change in the design of the label. The correction was made promptly and to my satisfaction. Thank you.

C
Easy Labels BASSUI, 10 mm. (3/8″)
Camilla Bundgaard (Tromsø, Norway)
Lang levering tid

God kvalitet på labels og er tilfreds med ordren, men alt for lang leveringstid på ca. 1 mrd. Derfor få stjerner

Hej Camilla,

Tusind tak for din anmeldelse :-)

Vi er glade for at høre, at du er tilfreds med kvaliteten af dine labels. Vi er samtidig kede af, at leveringstiden blev længere end forventet. Vi tilstræber ca. 14 hverdage fra ordre til levering, men kan se, at vi i dit tilfælde brugte 19 hverdage – det beklager vi.

Tak for din feedback – vi tager den med videre og arbejder løbende på at optimere.

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Hi Camilla

Thank you so much for your review :-)

We’re happy to hear that you’re satisfied with the quality of your labels. At the same time, we're sorry that the delivery time was longer than expected. We aim for approximately 14 business days from order to delivery, but we can see that in your case, it took 19 business days – and we sincerely apologize for that.

Thank you for your feedback – we truly appreciate it, and we'll keep working on improving our process.

A
Logo Labels
Anne Andersen (Frederiksberg, Denmark)
Perfekt

Har altid været tilfreds med mine labels, har bestilt flere gange .

C
Logo Labels
Catarina Tudella (Lisbon, Portugal)

Fast, simply and helpfull

M
Flex Labels
Mette Andresen (Stenløse, Denmark)
Alt gik helt som aftalt ;-)

Nemt, enkelt og hurtigt, med fint udvalg af søde figurer og pæne skrifttyper ;-) God kvalitet mærker som tåler vask udmærket.

E
Logo Labels
Erika Rita Nikházy (Forró, Hungary)
I love it. I think I will order again!

I've ordered twice and I am satisfied at all!

S
Easy Labels BASSUI, 10 mm. (3/8″)
Sidse Hjorth (Vanløse, Denmark)

Easy Labels BASSUI, 10 mm. (3/8″)

J
Logo Labels
Janina (Kinna, Sweden)
Amazing!

The customer service is out of this world! I had a logo that wasn't quite what I liked, but still said ok to. One of the designers Frederick played around a little, and it came out so gorgeous! 10/10

M
Easy Labels INZALI, 10 mm. (3/8″)
Margaret P. (Syracuse, United States)
Wonderful

The labels are not printed but actually woven. Great price for a great product. Have been ordering for years. Good selection of colors.

P
Logo Labels
Pam Hensler (Brisbane, Australia)

I still haven’t received my tags. Says it was sent on December 20,

L
Logo Labels
Lise-Lotte Christensen (Aalborg, Denmark)
Som altid fine labels!

Jeg har handlet hos jer o mange og har altid været meget tilfreds.
Lotte

E
Flex Labels
Emma Brimble (London, United Kingdom)
Great speedy service

Arrive super fast and just what I expected

R
Easy Labels CHAIYA, 10 mm. (3/8″)
Rachel Kenyon (Canvey Island, United Kingdom)

great labels!

The best service and follow through. Item arrived exactly as requested.