To track your order, enter your order number and email address:

Enter the tracking number for your order:

We estimate that no matter where you are in the world, you can expect to receive your labels within 14 working days from the day we receive your order. For some destinations, however, you can expect a longer delivery time.

We ship from our label factory in Germany to virtually any country worldwide.

Received
We’ve received your order and payment information and will start preparing your order shortly.

Preparing
We are preparing your order for production, or your order is in our queue for production.

Production
Your order is in production and will soon be shipped.

Shipped/Completed
Your order has been shipped, and you have been notified via email. Tracking information will be available within 24-72 hours.

The delivery doesn’t require a signature. It will be left in your mailbox if it’s safe to do so. If that’s not the case, your shipment will be prepared for delivery in a nearby delivery depot, ParcelShop, or retail outlet, or attempt to deliver another day.

So please keep an eye on the tracking information.

If your order contains a mix of labels, you may receive some items separately as we ship as soon as the labels are ready after production.

For some orders, we handle them manually, which means you will get notified when your order has been shipped.

Please check your order confirmation. When you placed your order, you received an order confirmation from us by email. Please check your spam folder if you can’t find your order confirmation. Still not there? Don’t hesitate to get in touch with us.

Some orders may be delayed or restricted due to the COVID-19 pandemic. These may be caused by changes in transport procedures (e.g., border controls), changes in international transport (e.g., cancellation of previously used flight connections), and/or changes in delivery procedures in the destination country (e.g., quarantine or other protective measures).

Please check out our COVID-19 page.

Orders are most often sent back to us because the address was missing an apartment, suite, or floor number. Other missing information and typos can cause a return as well.

If you receive a notification that your package is being returned, please contact us, and we will address it accordingly.