Shipping Delays to the US: Here’s What’s Going On

If you’ve placed an order with us from the United States recently and are still waiting for your delivery, here’s a clear explanation of what’s causing the delay – and what we’re doing to solve it.

What changed?

On August 29, 2025, U.S. Customs and Border Protection (CBP) introduced new import regulations. From that date forward, all international parcels – from any country – must go through full customs clearance, even for small, low-value items.

Unfortunately, the rollout was sudden, and clear instructions for carriers were not issued in time. As a result, most European and global postal services have temporarily paused shipments to the US, because they simply don’t know how to handle the new rules yet.

This situation is not unique to us – it’s affecting countless businesses and customers worldwide.

Your labels are ready – we’re just waiting to ship

At Dodofy, we’ve already produced your labels. They’re done, packed, and ready to leave. But until our logistics channels are re-established, we cannot ship them across the Atlantic.

We’re currently waiting to receive our official U.S. trade number, which is now a legal requirement to import goods into the US. As soon as we have this, your order will be sent via UPS Overnight to our logistics partner in the United States, and from there handed over to USPS for fast, domestic delivery.

Will I have to pay customs or duties?

No. Because your parcel will be shipped within the US from our local partner, you won’t pay any customs fees or import duties – and there’ll be no paperwork or surprise charges on delivery.

We’re doing our very best to keep you informed and will update you as soon as your package is on its way.

Thank you for your understanding

We know this is frustrating. We wish we could fix it ourselves, but this is a customs and government-level issue that’s outside our control. The good news is: your labels are safe and ready, and we expect shipments to the US to resume very soon.

Thanks again for your trust and patience.

– The Dodofy Team

PS. We already sent out a message to all affected U.S. customers – if you didn’t see it, please check your spam or promotions folder.