What is your return policy?

We believe you will be thrilled with the labels you purchase from us. That's because we go out of our way to ensure they're designed and woven to be just what you need.

We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product from dodofy.

  1. You need to contact us within 14 days of delivery of any defects.
  2. We require you to submit a photo that indicates the problem.
  3. We may request that you return 100% of a defective order before reproducing your order.
  4. We will pay for postal if a return is required.
  5. We will reproduce or refund your order within eight business days if we verify that we made errors.
  6. We will use the original production time and shipping method when reproducing an order.
  7. Color deviations can't be avoided as this is impossible due to individual display settings.
  8. We do not allow returns for reasons unrelated to the quality of custom-made products. But please get in touch with us anyway. 
  9. All sales are final.

We want you to be thrilled with your new purchase. However, if you are not thrilled, we're here to help.

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